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International Toy Makers Ltd.
Blacklisted in B2B Supplier/Buyer Blacklist (SBBL)

COMPANY:
International Toy Makers Ltd.
COUNTRY:
China
COMPANY TYPE:
Supplier
ADDRESS:
No.9 Lane 5209 Sanling Road, Shanghai, China
COMPLAINT:
The Chinese factory would not realise the BL in Dublin on the good until I paid an extra $5,000. I did not agree with them and they never ever mentioned $5,000 extra before this time.They said they wanted this money or they would not let me have the goods.

Basically they blackmailed me in to paying extra $5000. The agreed price was $9,300 USD I ended up paying them $14,300 USD. I am still in shock. My hands were tied. There was noting I could do. There was noting they could do as I needed these cards on Monday as they had to be shipped for Christmas. My client was very distressed because they did not have the goods.

They said that your inspector told them that 15K cards were bad and they had to be redone, I thought they were doing this free of charge as it has happened before because of the quality from their factory and they fixed their problem on other occasions (it was their problem, not mine). They also forgot to put the glue on the envelope, which was a major problem too.

They never charged me extra before for reworking? They also never mention this charge at the time. They got the 1st payment off me in Aug 2013, then they called for the 2nd and final payment when the goods landed in Dublin. This was promptly paid. After this they still would not release the goods (BL) and demanded a further $5,000 for the reprint? or would not release the shipment.

I have never been treated like this before, the problem is I only talked with Michelle in that factory as she is the only one that speaks English. She said they were using this opportunity to take $5,000 extra from me, because they knew I would not use them next year. They were her actual words.

I do have a problem also, the cost to reprint 15k cards does not equal $5,000 . According to Invoice, 30K = $9,300 which would mean that 15K = $4,650 and that is selling price not a cost price which they should have cost me.

I offered them $3,000 extra to release the BL and she replied "NO" they wanted the full $5,000.

Michelle, said she knew about the $5,000 but she decided not to tell me in Aug and waited until the goods landed in Dublin because she knew I needed them and that I would pay the money under distress. She also laughed at this point.

It is absolutely disgraceful business behavior.

My problem is I think Michelle is at fault in the Factory and here bosses do not know what happened and she was covering her own back. I know they are a very reputable company and I think they would be horrified if they knew what really happened.

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