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Custen Electronic Co., Ltd
Blacklisted in B2B Supplier/Buyer Blacklist

"Custen Electronic Co., Ltd" is blacklisted in the global B2B supplier/buyer blacklist (SBBL) database due to reported fraud, scam, deceiving or unethical practices. Business shall exercise extreme caution when dealing with the company.

COMPANY:
Custen Electronic Co., Ltd
COUNTRY:
China
COMPANY TYPE:
Supplier
WEB SITE:
custen.en.seekic.com
ADDRESS:
Room 802-803 CaiYue Building, MeiLong Road, LongHua New District, 518000, China
PRODUCT(S):
Integrated Circuits
AMOUNT:
Under 1,000 USD
DESTINATION:
Western Europe
COMPLAINT:
I posted on seekic.com my interest in buying some ICs in order to get a quotation. The company Custen Electronics Co. Ltd. made a good offer. I placed my order and agreed to pay by TT (telegraphic transfer) in advance on 2015/05/21, although I never used this method. I tried to pay by worldremit.com on 2015/05/27. After a lot of emails/phone calls the transaction was cancelled by wolrdremit.com on 2015/06/15 because the bank account number (Bank of Communications) was 20 digits and should apparently be 19 digits. At least this is what they told me. Then Custen Electronics proposed to me to pay by Western Union on 2015/06/23. I did so on 2015/06/30 but the first name and last name of the recipient got mixed up by accident. Custen Electronics noticed this, because I sent them the MTCN (transaction number). I corrected the recipient's name at my bank on 2015/07/03 and they replied "We are willing to enter into business relations with you." However, what they did is withdraw the money, namely HAI SHENG CAI in Shenzen on 2015/07/03 at 6:51 am (Western Union gave my bank this information on the phone when I filed a complaint). Ms. Nicole Xi from Custen Electronics, however, keeps telling me that they never received my payment to this date i.e. 2015/07/21. Frankly, I cannot believe this! I have done many times business with IC resellers from China and there was NEVER EVER a problem up to this incident. And I am happy to lawyer up. This is just brazen.

RECOMMENDATION:
I never had any trouble like this before. Everything was just like the regular purchase order - except these straight lies that they have not received my money even though I have proof/receipts. It is just incredible. Frankly, I am lost in what "advice" I should give.

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