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Ultmost Technology Group, Fuss Digital, OVO Digital products
Blacklisted in B2B Supplier/Buyer Blacklist (SBBL)

COMPANY:
Ultmost Technology Group, Fuss Digital, OVO Digital products
COUNTRY:
China
COMPANY TYPE:
Supplier
WEB SITE:
www.fussdigital.com
ADDRESS:
160 Longping West Road, Longgang, Shenzhen, Guangdong, 518000, China
PRODUCT(S):
Video projectors
AMOUNT:
Under 1,000 USD
DESTINATION:
US or Canada
COMPLAINT:
This is one of the strange things that can happen. We already had one of their mini video projectors tested and figured out how to make a mounting kit with cooling air ducts and sound proofing. I bought a sample projector but it actually didn't work and with limited time on hand before the presentation I opened the unit and found out it was butchered, tried to fix it with little success. I sent it back and had to pay them repair fee. When the project boss heard it he was furious:"This is unheard off, a factory sending a bad unit and then even charged to fix it". Only later I found out why it was so big deal, the total order was well over 3 million USD (I was told "maybe 4000USD" it's a just a 4k simulator prototype" then later, "maybe 180k if we get the order") and it was placed to a factory that was not even real video projector manufacturer, but hey the TI DPL engine kit just needs optics and case. That was just over 2 years ago.

In October 2014 I needed to show the projector to a client. I hooked it up as usual but now it started missing the colours one by one. I immediatelly sent it back to the factory and they said I should pay for a new motherboard because the warranty was over. Later they saw it had very low hours and promised to replace it with the next generation model. Now it's February 2014 and Chinese New Year 2-3 week vacation, no projector, no word what happened. This wouldn't be that bad, it's just one of the sample projectors, but I heard from 3 other customers they have had similar problems and had decided not to use this factory anymore. "Too fishy, too unprofessional, we just can't trust them with our orders that usually are several hundred thousand USD per item".

I feel sorry about this factory (and Jerry, Lucky, Sam). I know they are quite big operation and have lot of different products, but something is not right. If your life depends on this factory, I would think twice. I didn't lose any money on this, but what I have gathered the factory has probably lost close to 10 million in orders for my customer alone. I still have clients that I need to show these products, they have already seen them elsewhere and just like to have their own presentation/simulator systems built around them.

RECOMMENDATION:
Even the factory is big it doesn't mean they know what they are doing, sometimes they are just too busy. Our job is to find reliable suppliers, as a matter of fact sometimes the whole purchasing operation is just a test, the product doesn't matter, we are just evaluating the sales team's performance and another other group takes over and offeres the factory consultation for a fee how to improve their services.

I have read enough reports to be amazed how much money the Chinese factories lose every year because:A. the sales people don't know or understand their products and only have degree in English. B. the sales people don't/can't give straight answers to simple questions. C. the tech department does not understand that there are lot of buyers that are consultants, engineers or designers that are building systems around the factory products and are really not the actual importers but will make the buying decisions. D. when something goes wrong the factory should immediatelly jump into action to find out exactly what happened and be very responsive. It's all measured.

Knowing that lot of the problems foreign buyers have with Chinese suppliers are based on the knuckle head performances of the sales people, that can get the whole company in trouble. Sometimes the buyer is not even dealing with the actual factory sales person but a person that knows English and has just asked to sale the factory products on her own, or you are dealing with a sales person that used to work with the factory but is now just scamming the old and new customers. There are so many possibilities, that's why Alibaba and Taobao are now in trouble with the Chinese government. Lot of factories will be going out of business this year, they just can't get bank loans. What will happen is some of them will offer very good deals, get your money, but will not deliver just to get the local customers or suppliers that would kill them paid off, then just quit the business.

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